PDCA CycleThe Plan Do Check Act (PDCA) cycle is the operating principle of ISO's management system standards. ISOInternational Organization for Standardization based in Geneva ISO In Greek means the same ! Quality StandardsBureau of Indian Standards - ISI German Standard - DIN American Standard British Standard Japanese Standard Pirsig: Zen and the Art of Motorcycle Maintenance) Transcendent "Quality is neither mind nor matter, but a third entity independent of the two, even though Quality cannot be defined, you know what it is." (R. Broh: Managing Quality for Higher Profits, 1982) 5. Value - based "Quality is the degree of excellence at an acceptable price and the control of variability at an acceptable cost." (R. Leifler: Ambiguous Chamges in Product Quality, American Economic Review Dec.1982) 4. Product - based "Quality refers to the amount of the unpriced attributes contained in each unit of the priced attribute." (K. Quality progress June 1974) "Quality conformance to requirements." (P.B. Manufacturing - based "Quality is the degree to which a specific product conforms to a design or specification" (H.L. Edwards, "The Meaning of Quality", in Quality Progress Oct.1968) "Quality is fitness for use." (J.M. Customer - based "Quality consists of the capacity to satisfy wants."(C.D. Understanding ISO 9000 and ISO 14000By Dr.
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